Mentor Onboarding Guide

 
Sign In to Your Programme

Get the login link directly to your programme. The link will look like https://portal.futurelab.my/users/xxxxxxxxxxx”

Alternatively, you can use the generic login link to access the programme
https://portal.futurelab.my/users/login”

 

Mentor Image 1 - Portal Login Page.png

Either login link will take you to a login page where you can type in your email address and password to access your programme page.

 
Edit your Profile

Find the Edit Profile button on either your Overview Page or Mentorship Dashboard. By clicking on it you will be taken to the Edit Profile page

Image 2 Programme Overview Page - Edit P

You can add in your profile details in the “Profile & Account” section. You can add in details of your mentorship such as interests and skills and industries in the “Mentorship” section

Image 3 Edit Profile - Profile and Accou
 
Changing your Password

In the Edit Profile page, click on the Security tab to access the Security Section

Image 4 Edit Profile - Security Outlined

In the Change Password section, add your new password in the Change Password and Confirm Password section. Remember to include your current password in the current password section as well before clicking the “Update Password” button

Image 5 Security Tab Update Password Out
 
Accessing your Programme Agenda

You can view the agenda for your programme in the Programme Overview page as shown below. Click on each agenda card as outlined to get more information.

Image 6 Programme Overview Agenda Outlin
 
Accessing your Mentorship Dashboard

You can access your mentorship dashboard from the programme overview page by clicking on the “Carry Out Mentorships” button  as outlined below:

Image 7 Programme Overview Carry Out Men

You can also access your mentorship dashboard from the Mentorship tab by clicking on the hamburger icon as outlined below. 

Programme Overview Hamburger Selection I

Follow through into the "Mentorship" text as shown below...

Mentorship Navigation Bar Outlined.png

... and then into the "Dashboard" text. This will take you into the Mentorship Dashboard.

Navigation Mentorship Mobile - Dashboard
 
Setting up your Availability

You can setup your mentoring availability in the “Availability Settings” page. On the “Mentorship Dashboard” page, click on the “Manage your Availability” button as outlined below:

Image 9 Mentorship Dashboard Select Avai
 
Setting your Timezone

In the “Availability Settings” page, set your timezone here to avoid any confusion in regards to scheduling across timezones

Image 10 Availability Settings Page Time
 
Setting your Timeslots

You can set your mentoring timeslots on a weekly basis or in specific timeslots. 

Image 11 Availability Settings - Time Av

Click on “+ Add Timeslot” to set the timeslot and click the “Add” button once you are done

Image 12 - Add Timeslot Button Outlined.
 
Set Mentorship Limits

You can limit the number of mentees who can reach out to you in your programme. Click on the “Set Up Mentorship Limit” tab to expand the section

Image 13 Availability Settings - Mentors

This will show the number of mentee connections you currently have on the programme. By adding a connection limit number that’s higher than your current number of connections, you can allow more mentees to reach out to you.

Set it to “Zero (0)” to allow an unlimited number of connection requests.

Image 14 Availability Settings - Connect
 
Set Contact Methods

You can your contact methods as well in the availability settings page, click on the “Contact Methods” section to expand it and set what modes of communication you prefer for your mentoring session. Your mentees can only select your preferred contact methods in their session requests.

Image 15 Availability Settings - Contact
 
Viewing your Mentees

You can find your mentees in the “Mentorship Dashboard” page. Scroll down in order to view the mentee list.

Image 16.01 Scroll Down Mentorship Dashb

Mentees will be suggested to you as shown in the screenshot below based on what you fill up in your profile. You can click on the mentee name under a mentee card in order to view their profile details. You can message mentees in their profiles to start conversations.

Image 16 Mentorship Dashboard Mentees Li
 
Receiving Session Requests from a Mentee

You will receive an email and a system notification informing you that a mentee has requested for a session with you. All your session requests to the mentors will be viewable under the “Appointments” page. To access it, click on the "hamburger" icon as outlined below in your mobie view.

Programme Overview Hamburger Outlined.pn

Click on the "Mentorship" text in the expanded hamburger view and then click on the "Appointments" text as outlined in the screenshot below:

Image 18 Mentorship Dashboard Screenshot

In the “Appointments” page, you will see all your scheduled sessions under various statuses:

  1. Pending your Approval -Session requested by mentee has yet to be accepted, you need to accept it in order for it to be confirmed

  2. Confirmed - You have accepted the session request, you can proceed to the session room at the scheduled time

  3. Pending Accept - Mentee has yet to accept the session. This occurs should you decide to reschedule with the mentee

  4. Completed - You have successfully completed the session

  5. Pending Review - Mentee has yet to rate your session


Click on the “View Details” button or the “⋮” in any of your session cards to view more details about the session scheduled
 

 
Accepting Session Requests

To carry out a session requested by a mentee, you need to accept it first. In the “Appointments” page, you can click on the “Accept Booking” button next to any of the session request cards outlined to confirm it.

Image 20 Appointments Page - Accept Book
 
Carrying out your Confirmed Session

After accepting the session request, you can then carry out your session in the Appointments page by clicking on the “Join Session Room” button.

Image 21 Appointments Page - Join Sessio
 
Using the FutureLab Videocall Tool

The FutureLab Videocall Tool provides additional features that complements your mentoring experience such as the task list for keeping track of your mentee's progress and task lists. Click on the icon as outlined in the videocall screenshot below to open up the task list.

Image 25 - Videocall Room ATL Icon Outli

Once the task list is open, click on the "Add Task" or "Add Resource" button to take note of what was discussed in your session. It will be saved into the system for your reference later! Both you and your mentee can see what was saved.

Image 26 - Videocall Room ATL Task and R
 
Rating your Session

Once you have carried out the session, you can rate your sessions on the appointments page after marking the session as complete. If your session has yet to be completed, open up the session details by clicking on the “⋮” and then on the “Complete Booking” button.

Image 22 Appointments Page - Session Det

You can then click the “Rate Now” button under the “Completed” tab to rate the session based on the set criteria. Once your mentee has rated the session, the session will be considered completed and details can be viewed under the “Appointments" page.

 
Logging an Offline Session

Even if you had an impromptu session with your mentee outside of the platform, it is recommended to log it in your programme to help measure your progress. In the “Mentorship Dashboard” page, click on the “Log Offline Session” button to start logging the session.

Image 24 Mentorship Dashboard - Log Offl

You will be asked to insert the details of the session including the date and time, and then you can rate the session as if it were a normal session scheduled.