Terms of Service
We Care About Your Privacy
We at FutureLab respect your privacy and take the issue of Internet privacy very seriously. By accepting the FutureLab Terms of Service (as a user of FutureLab’s services), you explicitly consent to the collection, processing, transfer, use and disclosure of any information, including personal information which you provide to us as outlined in this Privacy Statement and agree that the terms not defined below have the meanings set forth in the Terms of Service.
As FutureLab improves its services, we may modify our Privacy Statement at any time and for any reason without giving you prior notice. By accessing and using our Site and services following any such modifications, you agree to follow and be bound by the Terms of Service and Privacy Statement, each as modified from time to time. For this reason, we urge you to check here for updates from time to time.
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Personal Information
In order to use this website, we request contact information, such as your name, email address, photos and additional demographic information. We use this information to contact users about the services on our site for which they have expressed interest and may also use this information as a user's sign-in information. We will not share your contact information, photos or any other additional information you have provided to our affiliates or third parties without your prior consent.We are committed to ensure that any personal information you provide is handled fairly and confidentially and in accordance with the Personal Data Protection Act 2010.
Mentee-Mentor Communication Using the FutureLab Service
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The main purpose of FutureLab is to allow registered Mentors to provide Mentees with mentoring services that Mentees need. FutureLab hosts live conversations, email exchanges and scheduling between Mentees and Mentors through its web site. In the process, FutureLab does not disclose the phone numbers, email addresses or full names of its users, nor do we share this information among interacting Mentors and Mentees. FutureLab does not screen or edit the content of communications between Mentees and Mentors. Such communications are personal and private unless both parties agree to additional distribution. FutureLab keeps information relayed between the Mentee and the Mentor confidential. No other users of FutureLab have access to this information.
Credit Purchases
All credit purchases on FutureLab are final and non-refundable. Credits are non-transferable and cannot be exchanged for cash. By proceeding with a credit purchase, you confirm your understanding and acceptance of this policy. In the event of a booking dispute that qualifies for a refund, any reimbursed amount will be provided as FutureLab credits. Cash refunds will not be issued under any circumstances.
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Transcription Services
FutureLab provides an automated transcription service that captures and summarizes key points from mentoring sessions. By utilizing this service, you consent to the recording and processing of session data. While we strive for accuracy and confidentiality, FutureLab does not guarantee error-free transcription. All transcription data is handled in compliance with our privacy policies and will not be disclosed to third parties without explicit consent.
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Physical Meet-ups Disclaimer
FutureLab is an online platform designed to connect Mentors and Mentees for virtual mentoring sessions. Any in-person meetings arranged outside the platform are undertaken at the sole risk and discretion of the involved parties. FutureLab assumes no responsibility or liability for any physical meetups, including but not limited to personal safety, disputes, or any outcomes resulting from such interactions.
Security
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Your information is stored on our servers located in Singapore. Despite preventative security measures taken by FutureLab, persons may unlawfully intercept or access transmissions or private communications and other persons may abuse or misuse personal information that they collect from our site. Accordingly, FutureLab is not liable for the improper release or misuse of personal information or private communications.
​Correcting and Updating Personal Information
If your personal information changes or you no longer wish to use our services, please e-mail our Support Team at info@futurelab.my
Contacting Us
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If you have any questions about our Privacy Policy, the practices of this site or your dealings with FutureLab, please contact us at info@futurelab.my