We Care About Your Privacy

 

We at FutureLab respect your privacy and take the issue of Internet privacy very seriously. By accepting the FutureLab Terms of Service (as a user of FutureLab’s services), you explicitly consent to the collection, processing, transfer, use and disclosure of any information, including personal information which you provide to us as outlined in this Privacy Statement and agree that the terms not defined below have the meanings set forth in the Terms of Service.

 

As FutureLab improves its services, we may modify our Privacy Statement at any time and for any reason without giving you prior notice. By accessing and using our Site and services following any such modifications, you agree to follow and be bound by the Terms of Service and Privacy Statement, each as modified from time to time. For this reason, we urge you to check here for updates from time to time.

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Personal Information

 

In order to use this website, we request contact information, such as your name, email address, photos and additional demographic information. We use this information to contact users about the services on our site for which they have expressed interest and may also use this information as a user's sign-in information. We will not share your contact information, photos or any other additional information you have provided to our affiliates or third parties without your prior consent. We are committed to ensure that any personal information you provide is handled fairly and confidentially and in accordance with the Personal Data Protection Act 2010.

 

Mentee-Mentor Communication Using the FutureLab Service

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The main purpose of FutureLab is to allow registered Mentors to provide Mentees with mentoring services that Mentees need. FutureLab hosts live conversations, email exchanges and scheduling between Mentees and Mentors through its web site. In the process, FutureLab does not disclose the phone numbers or full names of its users, nor do we share this information among interacting Mentors and Mentees. FutureLab does not screen or edit the content of communications between Mentees and Mentors. Such communications are personal and private unless both parties agree to additional distribution. FutureLab keeps information relayed between the Mentee and the Mentor confidential. No other users of FutureLab have access to this information.

 

Google Calendar Integration

If you choose to integrate your Google Calendar with FutureLab, we may request access to limited data strictly for the purpose of scheduling and managing mentorship sessions. This includes:

• Creating or modifying events for confirmed sessions.

• Sending session reminders through your calendar.
   

We do not access unrelated calendar data, nor do we use Google user data for advertising or unrelated services. No Google Calendar data is shared with third parties. You can disconnect your Google account from FutureLab at any time via your account settings or through your Google account permissions page.

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Data Retention
 

We retain personal data only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.

For users with active Google Calendar integrations, any related calendar metadata is retained only for the duration of the integration. Once a user disconnects their Google account, relevant data is removed from our systems within 30 days. Some data may remain in encrypted backups for up to 90 days, used only for disaster recovery.

 

Data Deletion
 

If you no longer wish to use our services or would like your data removed, you may request this by contacting us at info@futurelab.my.
 

Once we receive your deletion request:

• All personally identifiable data will be removed from our active systems within 30 days.

• Google access tokens and calendar metadata will be revoked and deleted.

• Backup records containing your data will be deleted within 90 days (where technically feasible).

• Certain data required for legal or regulatory purposes may be retained for the required period.

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Security

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Your information is stored on our servers located in Singapore. Despite preventative security measures taken by FutureLab, persons may unlawfully intercept or access transmissions or private communications and other persons may abuse or misuse personal information that they collect from our site. Accordingly, FutureLab is not liable for the improper release or misuse of personal information or private communications.

 

Correcting and Updating Personal Information

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If your personal information changes or you no longer wish to use our services, please e-mail our Support Team at info@futurelab.my

 

Contacting Us

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If you have any questions about our Privacy Policy, the practices of this site or your dealings with FutureLab, please contact us at info@futurelab.my