Mentor Onboarding Guide

 
Sign In to Your Programme

Get the login link directly to your programme. The link will look like https://portal.futurelab.my/users/xxxxxxxxxxx”

Alternatively, you can use the generic login link to access the programme
https://portal.futurelab.my/users/login”

 

Mentor Image 1 - Portal Login Page.png

Either login link will take you to a login page where you can type in your email address and password to access your programme page.

 
Edit your Profile

Find the Edit Profile button on either your Overview Page or Mentorship Dashboard. By clicking on it you will be taken to the Edit Profile page

Mentor Image 2 Programme Overview Page -

You can add in your profile details in the “Profile & Account” section. You can add in details of your mentorship such as interests and skills and industries in the “Mentorship” section

Mentor Image 3 Edit Profile Page Profile
 
Changing your Password

In the Edit Profile page, click on the Security tab to access the Security Section

Mentor Image 4 Edit Profile Security Tab

In the Change Password section, add your new password in the Change Password and Confirm Password section. Remember to include your current password in the current password section as well before clicking the “Update Password” button

Mentor Image 5 Update Profile Section.pn
 
Accessing your Programme Agenda

You can view the agenda for your programme in the Programme Overview page as shown below. Click on each agenda card as outlined to get more information.

Mentor Image 6 Programme Overview Page -
 
Accessing your Mentorship Dashboard

You can access your mentorship dashboard from the programme overview page by clicking on the “Carry Out Mentorships” button  as outlined below:

Mentor Image 7 Programme Overview Page -

You can also access your mentorship dashboard from the Mentorship Tab as outlined below. Make sure to have your mouse hovered over the “Mentorship” tab for the selection to appear:

Mentor Image 8 Programme Overview Mentor
 
Setting up your Availability

You can setup your mentoring availability in the “Availability Settings” page. On the “Mentorship Dashboard” page, click on the “Manage your Availability” button as outlined below:

Mentor Image 9 Mentorship Dashboard - Av
 
Setting your Timezone

In the “Availability Settings” page, set your timezone here to avoid any confusion in regards to scheduling across timezones

Mentor Image 10 Availability Settings Pa
 
Setting your Timeslots

You can set your mentoring timeslots on a weekly basis or in specific timeslots. 

Mentor Image 11 Availability Settings wi

Click on “+ Add Timeslot” to set the timeslot and click the “Add” button once you are done

Mentor Image 12 Availability Settings -
 
Set Mentorship Limits

You can limit the number of mentees who can reach out to you in your programme. Click on the “Set Up Mentorship Limit” tab to expand the section

Mentor Image 13 Availability Settings -

This will show the number of mentee connections you currently have on the programme. By adding a connection limit number that’s higher than your current number of connections, you can allow more mentees to reach out to you.

Set it to “Zero (0)” to allow an unlimited number of connection requests.

Mentor Image 14 Availability Settings -
 
Set Contact Methods

You can your contact methods as well in the availability settings page, click on the “Contact Methods” section to expand it and set what modes of communication you prefer for your mentoring session. Your mentees can only select your preferred contact methods in their session requests.

Mentor Image 15 Availability Settings -
 
Viewing your Mentees

You can find your mentees in the “Mentorship Dashboard” page. Mentees will be suggested to you as shown in the screenshot below based on what you fill up in your profile. 

Mentor Image 16 Mentorship Dashboard Men

You can click on the mentee name under a mentee card in order to view their profile details. You can message mentees in their profiles to start conversations.

Mentor Image 17 Mentorship Dashboard - V
 
Receiving Session Requests from a Mentee

You will receive an email and a system notification informing you that a mentee has requested for a session with you. All your session requests to the mentors will be viewable under the “Appointments” page. To access it, hover your mouse over to the “Mentorship” tab and click on “Appointments”.

Mentor Image 18 Mentorship Dashboard Scr

In the “Appointments” page, you will see all your scheduled sessions under various statuses:

  1. Pending your Approval -Session requested by mentee has yet to be accepted, you need to accept it in order for it to be confirmed

  2. Confirmed - You have accepted the session request, you can proceed to the session room at the scheduled time

  3. Pending Accept - Mentee has yet to accept the session. This occurs should you decide to reschedule with the mentee

  4. Completed - You have successfully completed the session

  5. Pending Review - Mentee has yet to rate your session


Click on the “View Details” button or the “⋮” in any of your session cards to view more details about the session scheduled
 

Mentor Image 19 Appointments Page - View
 
Accepting Session Requests

To carry out a session requested by a mentee, you need to accept it first. In the “Appointments” page, you can click on the “Accept Booking” button next to any of the session request cards outlined to confirm it.

Mentor Image 20 Appointments Page - Acce
 
Carrying out your Confirmed Session

After accepting the session request, you can then carry out your session in the Appointments page by clicking on the “Join Session Room” button.

Mentor Image 21 Appointments Page - Join
 
Using the FutureLab Videocall Tool

The FutureLab Videocall Tool provides additional features that complements your mentoring experience such as the task list for keeping track of your mentee's progress and task lists. Click on the icon as outlined in the videocall screenshot below to open up the task list.

Mentor Image 25 Videocall Room ATL Icon

Once the task list is open, click on the "Add Task" or "Add Resource" button to take note of what was discussed in your session. It will be saved into the system for your reference later! Both you and your mentee can see what was saved.

Mentor Image 26 Videocall Room ATL Task
 
Rating your Session

Once you have carried out the session, you can rate your sessions on the appointments page after marking the session as complete. If your session has yet to be completed, open up the session details by clicking on the “⋮” and then on the “Complete Booking” button.

Mentor Image 22 Appointments Page - Comp

You can then click the “Rate Now” button under the “Completed” tab to rate the session based on the set criteria

Mentor Image 23 Appointments Page - Comp

Once your mentee has rated the session, the session will be considered completed and details can be viewed under the “Appointments page”

 
Logging an Offline Session

Even if you had an impromptu session with your mentee outside of the platform, it is recommended to log it in your programme to help measure your progress. In the “Mentorship Dashboard” page, click on the “Log Offline Session” button to start logging the session.

Mentor Image 24 Mentorship Dashboard - L

You will be asked to insert the details of the session including the date and time, and then you can rate the session as if it were a normal session scheduled.